Returns & Refunds policy

Cancellations/Refunds on Orders

At The Sacred Sol, we hope all orders and purchases resonate and work with our customers; however, it is understood that some pieces don't always work. Any order placed should be cancelled within 24-hours to receive a full refund. We kindly ask that you email customersupport@thesacredsol.com with your order number to further assis tyou.

Conditions for Returns and Exchanges

In order for any purchased item(s) to be eligible for a return or exchange, please make sure that:

• Items were purchased in the last 7-days

• Items are unopened and unused (incense, tarot and oracle decks, incense holders)

• Items are not damaged, and/or missing set stones (specific for jewelry items).

The following goods cannot be returned:

• Custom-made jewelry pieces of any kind

• Ritual oils

• Ritual candles

• Ritual colognes

• Ritual soaps

• Any item that is damaged and/or missing set stones.

We reserve the right to refuse returns and exchanges of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

Items that are agreed upon for a return shall be initially shipped to The Sacred Sol at the expense of our customers, and replacement/exchanged items shall be sent back to you to the cost of The Sacred Sol.

The Sacred Sol will not be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail customersupport@thesacredsol.com